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Delivery and Return Policy
At Styleverse, we are committed to delivering high-quality products and ensuring a positive shopping experience for all our customers. We understand that sometimes issues may arise, and we’re here to help resolve them efficiently. Please read our detailed policies below regarding delivery, returns, and exchanges to understand your options and our processes
Delivery
We offer free delivery on all orders to make shopping with us even more convenient and accessible, regardless of order size or location within our service areas.
Orders are processed and shipped as quickly as possible to minimize wait times. While delivery durations can vary depending on factors like your location, courier availability, and any unforeseen delays (such as holidays or weather conditions), we aim for your parcel to arrive within 7 working days from the date of shipment.
We partner with trusted courier services to guarantee secure and reliable delivery. Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can monitor its progress in real-time.
If you encounter any issues with delivery, such as delays or damaged packaging upon arrival, please contact us immediately for assistance.
Returns and Exchanges
Returns and Exchanges
Exchange Availability: We provide exchanges for eligible items under specific conditions to ensure your satisfaction. Exchanges are available if you receive a defective or damaged product, or if there is a size issue (e.g., the item does not fit as expected based on our size charts).
For defective or damaged items, we offer a hassle-free exchange at no additional cost to you, provided the issue is reported promptly.
If the exchange is due to a size issue, it is still available; however, the customer is responsible for paying the full charges, including return shipping, handling fees, and any applicable reshipping costs for the replacement item. This helps us cover the logistics involved while accommodating your needs.
To initiate an exchange (for any reason), please contact us at styleverse@styleverse.in within 2 days of receiving your order. Include a clear description of the issue, along with photos of the product and packaging, to help us process your request efficiently.
Once your exchange request is reviewed and approved (typically within 1-2 business days), we will arrange for the replacement. Your new parcel will be delivered within 7 working days from the approval date.
Important Notes:
Returns for reasons other than defects or size issues (e.g., change of mind, color preferences, or buyer’s remorse) are not accepted to maintain fairness in our operations.
Original shipping fees (if any were charged initially) are non-refundable, and all items must be returned in their original packaging, unused, and in resalable condition with tags intact.
We reserve the right to deny exchanges if the product shows signs of wear, alteration, or if the request falls outside the specified timeframe.
For hygiene reasons, certain items (e.g., undergarments or personalized products) may not be eligible for exchange.
We value your feedback and are dedicated to improving our services. If you have any questions about this policy or need help with an order, our team is ready to assist via email. For the most up-to-date information, please revisit this page periodically, as policies may be updated to reflect changes in our operations.
Thank you for choosing Styleverse—we appreciate your business and look forward to serving you!